2.7.- How to write a letter of complaint


Brainstorming about dissatisfying situations with service or product supplier


Dear Sir/Madam,


I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14 January.


I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets of Kendomol. This is ten times stronger than the prescription called for.


If I hadn't noticed the difference between the prescription and the actual tablets, my grandmother could have taken a dangerous overdose of Kendomol. I would be worried about getting any future prescriptions at Eden Hill.


The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention. I think it happened because there were not enough staff on duty. I understand that mistakes happen but there needs to be a minimum of two pharmacists at all times so all prescriptions can be checked.


I hope you can take steps to make sure this mistake does not happen again.


Yours faithfully,

Roger Bingham


Source: https://learnenglish.britishcouncil.org/skills/writing/b2-writing/letter-complaint

Comentarios

Publicar un comentario

Entradas populares de este blog

How to design a brochure

Imagen
Have you ever been given a brochure? If so, where it happened and why.   How to write a brochure for your business   Despite the prominence of digital marketing, print collateral still has an important role to play in a balanced marketing strategy. A professionally produced brochure suggests a high budget and an established reputation.   Not only that, but brochures are versatile marketing tools. You can distribute them at trade shows, put them in brochure racks, send them via direct mail, and even publish them on your company website.   Most brochures are just a few hundred words in length, so you don't have a lot of space to get your message across. It's important to make every word count. Here are eight tips for writing a brochure that signals professionalism and competence — and spurs your readers to action.   1.- Create an outline or plan of attack 2.- Write a compelling headline 3.- Be concise and use plain language 4.- Limit the copy to 1-2 typeface
Leer más

2.4.- Formal letters and how to write a cover letter

Imagen
  Source: https://uk.indeed.com/career-advice/career-development/types-of-formal-letters How to write a C1 cover letter   Letter of Application subject:  A tourist company which organises coach tours of your hometown has placed the following advertisement in your local newspaper:   TOUR GUIDES REQUIRED   Are you an outgoing and sociable person, who has a good command of English and some knowledge of local history?  Take-a-Tour is setting up a branch in your area and we are looking for tour guides to accompany up to fifty passengers a time on our coach tours. Your duties will include welcoming passengers aboard the coach, giving a commentary about the local sights, and taking small groups around the town on foot.   Student’s Letter of Application Answer:   Dear Sir or Madam,   I am writing to reply to your advertisement for a tour guide in The Tokyo Mini Times on 13th January.   I have always been interested in working with tourists and this is one of the main reasons why I am applying
Leer más

1.1.1.- The comma

Imagen
What is a comma  (,) ?    It is a punctuation mark that indicates a smaller break than a period. Some writers think of a comma as a soft pause—a punctuation mark that separates words, clauses, or ideas within a sentence.   When do we use comma?   1.- When joining two independent clauses.   We were out of milk, so I went to the store.   Or, you can simply write the two independent clauses as separate sentences.   We were out of milk. I went to the store.   2-  After an introductory phrase   Participial phrases: Grabbing her umbrella, Kate raced out of the house.   Adverbial phrases: Unfortunately for me, I can’t speak Italian.   3.- With interrupters or parenthetical elements   The weather, I was happy to see, was beginning to clear. It was, sadly, the last day of camp.   4.- With a question tag   These willow trees are beautiful, aren’t they?   5.- When addressing another person   Mom, I can’t find my shoes!   6.- With
Leer más